Shipping policy

Thank you for shopping with Tevorly. This policy explains how we dispatch your order, the costs involved and what to expect after your purchase.

Order processing

Unless otherwise stated on our website, orders are processed within 1 working day, excluding public holidays.

Orders placed after 12 noon, at weekends or on public holidays may not be processed until the next working day.

You will receive a confirmation email with tracking once your order has been dispatched, where the shipping method supports this.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and start when your order is dispatched. They may be affected by carrier delays, weather or other unforeseen circumstances beyond our control.

Shipping costs

Shipping costs are calculated at checkout based on your destination, order weight and selected shipping method. Free standard shipping may be available for certain orders, as shown at checkout.

Customs, taxes and other applicable charges in the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, customs duties and import charges. Where possible, these charges are calculated and collected at checkout. If taxes or duties are charged at checkout, this will be stated before you place your order. Where these charges are not collected at checkout, they may need to be paid before or on delivery and are the customer's responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, clearance fees or carrier handling fees may be payable when your order arrives in the United Kingdom. These charges are determined by UK customs and/or the carrier and are the customer's responsibility unless checkout expressly states that duties and taxes have been prepaid.

Customs clearance may also affect delivery times. We recommend checking your local import rules before placing an order.

Customs, taxes and other applicable charges in the European Union

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes and carrier clearance or handling fees. Where possible, applicable taxes, duties and import charges are calculated and shown at checkout before you place your order. Where these charges are not collected at checkout, they may need to be paid before or on delivery. These charges are the customer's responsibility unless otherwise stated.

If checkout states that duties and taxes have been prepaid, your order will be shipped with these charges already paid and no additional import charges will be collected on delivery. If checkout does not state that duties and taxes have been prepaid, you may need to pay VAT, customs duties, import taxes, clearance fees or carrier handling fees before or on delivery.

Import charges are determined by EU customs and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin and shipping method. Customs clearance may also affect delivery times.

Tracking your order

Once your order has been dispatched, we will email you a confirmation with a tracking number and link, where applicable. Please allow some time for tracking information to update after receiving it.

Shipping destinations

We currently ship to the United Kingdom, Belgium, Bulgaria, France, Germany, Italy, Luxembourg, the Netherlands and Spain. Available destinations and shipping options are shown at checkout.

International orders may be subject to customs duties, import taxes, levies and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your delivery address carefully at checkout. Contact us as soon as possible if the address needs to be changed.

Lost, damaged or delayed parcels

If your order is lost, damaged or delayed, contact us. We will help resolve the issue with the carrier.

Changing and cancelling orders

To change or cancel your order, contact us as soon as possible. We may be able to amend your order before it is dispatched. Once it is in transit, this is unfortunately no longer possible. Refunds for cancelled or delayed orders are processed through the original payment method as soon as possible, where applicable.

Questions?

Contact our team at info@tevorly.com.